Troubleshooting Guide
Problematic frame
Problem
The minecraft launcher won't start, and you get the following type of error - found in a file called hs_err_pid.log
# # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006abaf5bf, pid=9176, tid=4868 # # JRE version: 7.0_05-b05 # Java VM: Java HotSpot(TM) 64-Bit Server VM (23.1-b03 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [aticfx64.dll+0x2f5bf] GetKtProcAddress+0xfaf # # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows # # If you would like to submit a bug report, please visit: # http://bugreport.sun.com/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. #
Cause
The "Problematic frame" is caused by to the graphics card not knowing how to handle certain OpenGL commands.
Solution
Update the graphics card drivers.
- nVidia drivers - http://www.nvidia.com/Download/index.aspx
- AMD drivers - http://support.amd.com/us/gpudownload/Pages/index.aspx
- Intel driver - http://www.nvidia.com/Download/index.aspx
Sometimes a graphics card is too old for its drivers to be easily found at the above sites. You can find out the name of your graphics card by running dxdiag and going to the Display tab. Once you know the name of your graphics card and its current version, you can then perform a web search for updated display drivers for it, by using a search parameter such as:
"GeForce 9600 GT" driver update
and looking for results that have a more recent version of drivers for you to download and install.
Connection to minecraft.net fails, with HTML text up in the news panel
Problem
Connection to minecraft.net times out, when attempting to log in to the launcher, and HTML content appears in the news panel, such as this:
<html><body><font color="#808080"><br><br><br><br><br><br><br><center>Failed to update news<br> java.net.ConnectException: Connection timed out: connect</center></font></body></html>
Cause
Minecraft.net doesn't have an IPv6 address, and Java 7 prefers to use IPv6 when the computer can support it, to communicate with the internet.
Solution
Tell Java 7 to prefer to use IPv4 instead of IPv6.
This can be achieved by creating a shortcut to the minecraft.exe launcher with those preferred settings:
PC instructions:
- Right-click on minecraft.exe and select "Create shortcut"
- Rename the shortcut if you wish to something else, such as "Minecraft with IPv4"
- Right-click on the shortcut and select properties
- In the Target field, replace all of the contents with "java -Djava.net.preferIPv4Stack=true -Djava.net.preferIPv6Addresses=false -jar minecraft.exe"
- Select the OK button, and try out the shortcut
Update unable to complete
Problem
When the launcher tries to update Minecraft, the update isn't able to finish.
Cause
The reason why the update isn't able to finish is that the attempt to download the updated files is being blocked. This is most commonly due to an antivirus program mistakenly blocking some of the files, such as lwjgl.dll or other files.
Solution
Temporarily disable your antivirus program and try the update again.